Assistant Community Manager

SmartWorks

Experience – 2 to 4 years

Key Roles & Responsibilities:

Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
Understand data and be able to interpret business logic.
Renewals and expansions.
Ensure that buildings are fully operational, and processes are running smoothly.
End to end management of client relationship in respective centers.
Extensive Team Management and Growth.
Internal stakeholder management.

Skills & Qualifications Required:

BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
Thrive in a fast paced environment while maintaining excellent attention to detail.
Strong communication, organization and project management skills.
2-4 years of experience in hospitality, marketing, or related experience with strong operational focus a plus.
2+ years of people management experience is a must; experience managing teams of 5+ people preferred.