Operation Manager(Facility)

Key Roles & Responsibilities:

• Work with the facility management partner to ensure all soft services such as facility upkeep maintenance of security and Housekeeping.
• Prioritize daily facility issues and effectively delegate responsibilities.
• Daily oversight of facilities budgets and spending.
• Oversee maintenance-related procurement requests.
• Project-manage portfolio large-scale maintenance projects.
• Negotiate and maintaining facilities service contracts including MEP, Janitorial, Pest control and F & B.
• Develop and oversee all Preventative Maintenance Programs.
• Solve escalated maintenance requests submitted via ticketing system.
• Drive SLAs to 95%.
• Manage assignees/staff performance.
• Identify and act on Facilities’ categories with recurring SLAs below 75%.
• Facilitate the purchase of emergency items.
• Meet KPI targets within the portfolio set by Facilities & Operations Head India.
• Participate in building opening Hand Over and Punch List completion.
• Skills & Qualification Required.
• 6 plus years’ experience in overseeing the maintenance function for multiple locations.
• Experience managing multiple vendor partners and buildings across the cities.
• Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution network.
• Experience in HVAC systems a plus – Excellent communication skills across multiple staffing levels.
• Demonstrated ability to source vendors, equipment and materials.
• The ability to build relationships and work cross functionally in a high paced environment.