Assistant Community Manager

SmartWorks
Job Description
Experience – 2 to 4 years
Key Roles & Responsibilities:
- Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT). Â
- Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure. Â
- Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc. Â
- Understand data and be able to interpret business logic.Â
- Renewals and expansions.Â
- Ensure that buildings are fully operational, and processes are running smoothly.Â
- End to end management of client relationship in respective centers.Â
- Extensive Team Management and Growth.Â
- Internal stakeholder management.  Â
Skills & Qualifications Required:
- BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.Â
- Thrive in a fast paced environment while maintaining excellent attention to detail.
- Strong communication, organization and project management skills.
- 2-4 years of experience in hospitality, marketing, or related experience with strong operational focus a plus.Â
- 2+ years of people management experience is a must; experience managing teams of 5+ people preferred.